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The Black Tower
1985 · TV series · 1 season
Created by P. D. James
The Black Tower is a 1985 mystery television mini-series based on the book 'The Black Tower' by P.D. James. The title role of Commander Adam Dalgliesh was played by Roy Marsden.
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1 comment on Hacker News
The problem with Netflix is the problem with a lot of companies: the customers are taken for granted.
If you have a Netflix account, look at reviews of The Black Tower or The Tudors. For weeks they've been broken -- out-of-sync audio/video on The Black Tower, mislabeled episodes of The Tudors season 2, I guess Whale Wars was also mislabeled (http://www.reddit.com/r/netflix/comments/i74kw/after_a_few_completely_out_of_order_seasons_of/). Use the standard form to notify Netflix of the problem or even complain directly into the reviews... you might as well talk to a brick wall. Same thing if you're upset that they constantly wait until right before a series is about to be pulled from instant streaming to post a notice.
None of that would take any significant investment to fix, just a commitment to deliver an excellent customer experience. It's obviously not the reason why the stock price halved itself lately but I feel it demonstrates the sort of lazy arrogance towards the customer experience (as does the Quikster saga) that will ill serve the company when it faces some real competition over the next couple of years.
(I did keep my 2 DVD + streaming plan through the rate increase though.)