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The Costco Craze: Inside the Warehouse Giant
2012 · Film · documentary
Costco's 64 million members pay for the privilege to buy. CNBC takes you inside a cultural icon where bargains add up to billions in revenue.
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Great documentary I saw on CNBC about Costco:
The Costco Craze - Inside the Warehouse Giant
https://www.cnbc.com/the-costco-craze-inside-the-warehouse-giant/
My key takeaways: - Costco orders at scale - any suppliers they work with has to be able to supply millions of items per week - Costco procurement works with suppliers to optimize the suppliers' process for Costco (it's a conversation, not an order) - Costco really thinks about their members' preferences. When they procure at such quantity, they don't want to be stuck with it!
Another thing I did not know: Costco has EVERY purchase each member has made since 2009!
The fact that they will honor (almost) any return of their item since then is mind-blowing. If you want to return something before 2009, just show them the receipt. The only thing they won't let you return is electronics past 90 days (dammit! :-) )